Tag Archives: America

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Swedx America Opens Headquarters in Venice Florida

Venice, Florida (PRWEB) December 11, 2014

Swedx America is proud to announce its entry in to North America. Manufactured overseas and headquartered in Venice Florida, Swedx America manufactures and distributes digital signage to companies desiring to modernize and improve their advertising cache. From its award winning digital Blade vertical Kiosk’s to its 174” Matrix walls, Swedx America has an advertising solution for you.

When compared to the competition, Swedx America’s innovative design will save you thousands of dollars over the life of the system. Swedx America’s systems allow easy access to the unit’s module via a small sliding panel in the rear of the system. This allows for fast and simple upgrades or replacement, which eliminates replacing the entire system. No competing brand can boast this innovative feature. Upgrade to the 21st century and the Swedx America line. The Swedx America line is distributed by Synnex or you can contact Swedx America for more information.







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US Banks – A Full 68% Of Negative Comments Online About The US Financial Sector Are Attributed To Just Two Banks, Citibank And Bank Of America What Was Going Wrong?

Columbus, OH (PRWEB) August 21, 2011

DigitalMR analysed thousands of customer comments about high street banks for the month of June 2011. Over half of these customer views are negative, compared with 45% being about positive customer experiences.

The four most mentioned banking brands, with the highest number of consumer comments were: CitiBank (32%), Bank of America (23.50%) followed by American Express and Wells Fargo (both 17%).

There was, however, a large difference between the positive and negative mentions that these banks generated. American Express (30%) and Bank of America (23%) attracted the largest proportion of positive posts but Bank of America also attracted the second highest number of negative comments (24%). By comparison the bank that had the highest proportion of negative posts was Citibank (44%).

Taking the difference in positive and negative posts into consideration the clear winner for June was American Express with a Net Sentiment Score (NSS) of 58% followed by Capital One with 19%. The high NSS score for American Express shows an overall high satisfaction level for users of this service.

The two banks with the lowest net-sentiment score were CitiBank (unsurprising, perhaps, given its proportion the total negative posts) with a NSS of -52% and US Bank which achieved a score of -59%. CitiBank’s higher rating is attributed to the fact that although they were the subject of the highest amount of negative comments they also were the subject of 17% of all positive comments about financial service providers. Much of the negative commentary was related to the June revelation that hackers had accessed 200,000 Citibank account holders’ details.

The banks with the highest and lowest rated NSS scores remain unchanged from April, the date of our last syndicated report, when American Express led the group, and US Bank brought up the rear.

The US Banking Sector should take note that of the ten banks we analysed conversations about, seven have either a neutral or negative NSS. This means that overall the majority of people were using social media far more to criticise than compliment their banking service.

DigitalMR’s report (powered by SocialNuggets) analyses thousands of customer comments posted via a range of relevant finance related websites and open access social media platforms. It measures not only the number of comments posted by consumers on the internet, but also sentiment – whether these posts are positive or negative.

Results are based on comments posted by consumers on the major US banks: CitiBank, Bank of America, Wells Fargo, US Bank, American Express, HSBC, Capital One, Barclays, JP Morgan Chase Manhattan and US Bancorp.

Ryan Rutan, President of DigitalMR USA commented: “the findings indicate that American consumers who utilize social media platforms are voicing frustrations about their banking experience at a higher rate than positive experiences, but that certain brands are achieving a net positive sentiment”. This tells us that although the balance of comments are on the negative side, it is not strictly an outlet for dissatisfaction. This is easily seen in the divergence of the findings related to CitiBank and American Express.

While conversations about CitiBank accounted for nearly a third of all mentions of companies in the sector (suggesting a wide exposure), they were negative 76% of the time. By contrast American Express should be pleased to see while they accounted for a lower total volume of posts, that 79% of comments about their bank were positive. Amex has, for the second time this year, the highest net sentiment score of all banks we monitored.”

1) Net Sentiment Score (NSS)

Most of the banks we measured, achieve a negative Net Sentiment Score (NSS) for June. NSS provides an overall percentage score of net positive posts. A positive score means a bank attracts more positive than negative posts, while a negative score suggests a higher proportion of negative posts.

The average NSS taken across all banks measured is -10%, which shows that US consumers continue to see social media as a space to share experiences of frustration and unhappiness with the service they had experienced. This is a lower NSS however than the results from our December 2010 analysis which showed in the four months from July – October the cumulative NSS for US banks was -28%.

Net Sentiment Score ranking

1st American Express (Amex):         58%

2nd Capital One:                                19%

3rd US Bancorp:                                 7%

4th JP Morgan Chase Manhattan:        0%

5th Wells Fargo:                                 -2%

6th Barclays:                                        -11%

7th Bank of America:                         -12%

8th HSBC:                                         -34%

9th Citibank:                                         -15%

10th US Bank:                                     -51%

2) Features and Services

DigitalMR measured thousands of customer posts across June regarding the services and features that banks offer. Services attracting a much higher proportion of positive mentions to negative ones were: Credit Card Incentives (18% positive vs 1% negative).

The service attracting a higher proportion of negative comments was Credit Cards with (26% positive vs 19% negative) This was followed by conversations about mortgages which displayed a negative sentiment being 17% of all negative conversations regarding a particular service.

3) Click here to view customer comments in their own words

4) How can Banks use social media to their advantage?

Banks can use analysis of data from websites and other social media in the following ways:

    Engage in a one-to-one dialogue with their customers and respond to negative comments.
    Invite some of the customers to join online forums and chat groups to further express their views
    Positive sentiment can be leveraged in advertising
    Operations can learn about and fix specific branch performance issues
    Financial products can be adjusted, and new ones can be designed to meet customer needs

About the syndicated banking report

The monthly banking report monitors thousands of customers’ online conversations through comments posted on open-access social media platforms such as Twitter and Facebook, forums, blogs, microblogs and commercial websites, for US banking services.

The report is available on annual subscription with updates provided on a quarterly, monthly or weekly basis. Results will be updated to the press on a monthly basis.

Contact

For regular reports and more information:

Ryan A. Rutan

rrutan(at)digital-mr(dot)com

tel: +1 (614) 638-0216

http://www.digital-mr.com

About DigitalMR

DigitalMR is a specialist agency which provides a holistic approach to web based market research. It specialises in utilising social media research, especially web-listening, and sophisticated technology platforms to enhance its business consulting approach.

DigitalMR’s solutions also include community panels, access panels, web usability and a distinct focus on qualitative research online. The agency has pioneered new methods in online focus groups alongside tools such as video diaries, bulletin boards and online ethnography.

The agency operates in affiliation with international market research company MASMI. DigitalMR is headed by founder and MD, Michalis Michael and has European headquarters in London, UK, and Nicosia, Cyprus, and Columbus, Ohio, in the US.

About SocialNuggets

SocialNuggets technology delivers real-time market intelligence for fast moving industries by analyzing data from various social media sources with a mission to liberate social media data and sentiment analysis for use in real-time research of brands, products and features. SocialNuggets delivers ready to use market intelligence for various industry verticals including consumer electronics and banking. SocialNuggets data is delivered in bite size, ready-to-consume, infographics and is also available in the form of a full access to our data warehouse for analysis and integration with customers’ data. SocialNuggets, a Serendio company, was founded in 2011 with headquarters in Santa Clara, CA.

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Bank of America Receives a Third of Negative Comments Made Online about the US Banking Sector According To Latest Findings from DigitalMR

Columbus, Ohio (PRWEB UK) 28 February 2012

Social media research specialist DigitalMR releases latest findings on what customers are saying about US financial service companies online.

DigitalMR analysed thousands of customer comments regarding banks for the month of November 2011. Interestingly a large proportion of customer views monitored were positive (62%), compared with 38% being negative about their customer experiences.

DigitalMR’s report (powered by SocialNuggets) analyses thousands of customer comments posted via a range of relevant finance related websites and open access social media platforms. It measures not only the number of comments posted by consumers on the internet, but also sentiment – whether these posts are positive or negative.

Results are based on comments posted by consumers on the major US banks: CitiBank, Bank of America, Wells Fargo, US Bank, American Express, HSBC, Capital One, Barclays, JP Morgan Chase Manhattan and US Bancorp.

The banking service brands with the highest share of overall mentions were: Amex (27%), Bank of America (22%), Citibank (17%), and Wells Fargo (15%).

There was, however, a large difference between the positive and negative mentions that these banks generated. Amex achieves the highest share of positive comments (36%) but only 12% of negative ones. Conversely, Bank of America attracted the largest share of negative comments (33%) which is more than twice its share of positive ones (16%).

Taking the difference between positive and negative posts into consideration, the winner for November is Amex with a Net Sentiment Score (NSS) of 66%, followed by US Bank with 64%.

Third placed is Capital One with an NSS of 40%. A strong NSS score is an indication of high overall satisfaction levels among customers. Only one bank had a negative NSS – Bank of America with a NSS of minus 11%.

Ryan Rutan, President of DigitalMR USA commented: “nearly two-thirds of all customer feedback measured has been positive which is good news for US banks and Amex in particular. However Bank of America continues to receive a higher proportion of bad reviews and this month is the only bank with a negative NSS of minus 11”

Click here for further data

Features and Services

DigitalMR measured thousands of customer posts across November regarding the services and features that banks offer. Services attracting a much higher proportion of positive mentions to negative ones included: Credit Cards (39% positive vs 15% negative). Services attracting a higher proportion of negative comments included: Mortgages (10% positive vs 23% negative).

In their words – sample customer comments

Amex:

“Amex, you guys are excellent. Your transactions reconcile faster than any other banks I deal with, your gold card knows no limits (pardon the pun), & your customer service is top notch. Never an issue disputing a charge on the off chance I have one and each time I have to use customer service, the staff is empowered to take a corrective step if necessary rather than asking a manager ever 30 seconds”                                        

http://www.mybanktracker.com/bank-reviews/American-Express/Always-On-Point-3913

US Bank:

“I love the app – huge improvement over the last app – but I’d like to have the option to make payments to my U.S. Bank Visa Credit Card, U.S. Bank CreditLine, and U.S. Bank Home Mortgage all from the mobile app. Perhaps consider this for your next revision? Otherwise the app is great. :)”                

http://www.facebook.com/usbank?sk=wall

Bank of America:

“New BofA Online Bank web site is a NIGHTMARE”

First time I tried a transfer, no detail showed but the balance show a decrease, I called customer support and they couldn’t find the transaction and suggested I do it again. Well you guessed, the next day 2 identical transactions showed and it ran my balance below zero. So now I had to call customer service and get them to reverse the transfer and tomorrow I get to call again to reverse the overdraft fee”.

http://www.mybanktracker.com/Bank-of-America/Reviews

Wells Fargo

“I just closed a 6 figure account with wells fargo today and the bank officer did not care!! Since wells fargo took over wachovia, the service has been horrendous. The bank officer in the syosset, ny branch gave me incorrect information so when i went to florida to specifically take care of business for my mother’s account; i could not complete this business.

http://www.mybanktracker.com/Wells-Fargo/Reviews

Click for further customer comments and more about web listening reports

Contact

For regular reports and more information:

Ryan A. Rutan

rrutan(at)digital-mr(dot)com

tel: +1 (614) 638-0216

http://www.digital-mr.com

About DigitalMR

DigitalMR understands what people think and feel when they share views online. It is a specialist agency which provides a holistic approach to web based market research. It specialises in utilising social media research, especially active web-listening, and online communities to enhance its business consulting approach. The agency has pioneered new methods in online focus groups alongside tools such as video diaries, bulletin boards and online ethnography. DigitalMR is headed by founder and MD, Michalis Michael and has offices in London UK, Nicosia Cyprus, and Columbus Ohio, in the US.

About SocialNuggets click here

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Two Weeks Ahead of #GivingTuesday, Momentum Builds Globally and Across America

New York, NY (PRWEB) November 19, 2013

As December 3 rapidly approaches, the #GivingTuesday movement continues to grow in size and scope, with people everywhere finding creative ways to “Get out the give.” More than 5,500 partners, including philanthropic groups, non-profits, small businesses, and large corporations, are making generosity a big part of the conversation this holiday season.

#GivingTuesday falls on the first Tuesday after Thanksgiving, following Black Friday and Cyber Monday, and kicks off the holiday giving season with a global day dedicated to charitable giving. Uniting a wide array of partners and Social Media Ambassadors, #GivingTuesday leverages the power of social media to facilitate tangible change in communities around the world.

With just two weeks remaining, the #GivingTuesday community continues to grow, broadening the network of partners that are activating creative initiatives to spur a national dialogue around giving back and to increase giving throughout the holiday season.

Here is a selection of creative and innovative initiatives planned for #GivingTuesday:

Diverse Partners Prioritize Giving in Big Ways


AT&T: For #GivingTuesday, AT&T is pledging to support Union Settlement, an East Harlem organization that brings education, wellness, and community-building programs to underserved New Yorkers. Its College Readiness Program enables New York City students to gain access to higher education through counseling, academic enrichment, and internship opportunities. Beginning Tuesday, November 19th until #GivingTuesday on December 3rd, AT&T’s #GivingTuesday participation will center on a Twitter campaign that will include facts, anecdotes, photos, quotes, and more about Union Settlement and the lives the organization has helped. In each tweet, AT&T will ask the public to retweet its messages, and for each retweet, AT&T will make a donation to Union Settlement in an effort to help students succeed. “AT&T is committed to education and ensuring young people graduate from high school with the knowledge and skills they need to get into college and enter the workforce. We are excited to begin our #GivingTuesday campaign with Union Settlement, whose mission complements our own,” said Marissa Shorenstein, New York State President, AT&T.

CARE: The global humanitarian organization CARE will hold a Donor Appreciation Call-a-Thon on #GivingTuesday whereby employees personally thank supporters who helped CARE’s poverty-fighting programs reach 83 million people last year. CARE’s board will match dollar for dollar all donations made at http://www.care.org on #GivingTuesday. CARE also will highlight a new ad campaign that brings back the iconic CARE Package®, an international symbol of giving, through a contemporary lens that showcases CARE’s sustainable solutions to poverty. CARE’s other #GivingTuesday promotions, including a video, are featured on its #GivingTuesday webpage.

Friends of Firefighters: Friends of Firefighters has 1-2-3 easy ways to participate in #GivingTuesday this year: (1) Say Cheese – participants can visit a local firehouse to say thank you and snap a photo of their experience, tagging Friends of Firefighters in it on their social media pages. (2) Sponsor Services – donate $ 123 to Friends of Firefighters to cover the cost of wellness services for firefighters and their family members. (3) Employer Match – using DoubleTheDonation.com (free of charge surrounding #GivingTuesday), participants can ask their employers to match their $ 123 donation to Friends of Firefighters or their $ 61.50 donation to equal $ 123.

Full Circle Fund: This #GivingTuesday, the Full Circle Fund will host a Jamathon to bring together young professionals with non-profits and social enterprises to strategize new ways to achieve their organization’s missions. The Jamathon will unite participants on #GivingTuesday to hear “pain-point pitches” and then organize into small groups to brainstorm solutions. The most innovative solution will receive a $ 2,500 award at the end of the event.

Girl Up: On #GivingTuesday, Girl Up will announce a 24-hour matching challenge to its supporters, centered on helping girls in Guatemala. Girl Up partners will be asked to join the campaign on #GivingTuesday through a menu of participation options, such as employee giving, donations as a percentage of sales, and customer engagement. Girl Up will also promote its partnership with Electronic Recyclers International (ERI). ERI has a platform, using BuyBack Tech, which allows Girl Up supporters to recycle their gently-used electronics to be resold. Through Girl Up, the profits from all refurbished and resold items will go directly to help girls all over the world go to school, see a doctor, and stay safe from violence. To learn more about Girl Up, please visit http://GirlUp.org.

Great Nonprofits: GreatNonprofits, the largest nonprofit review site (like a Yelp for Nonprofits) just published the 2013 Top-Rated List and #Giving Guide. The Awards aims to honor high-impact local charities through peer-to-peer reviews—excellent charities, often small and local, doing the most good. In celebration of #GivingTuesday, GreatNonprofits is posting about top-rated nonprofits in over 30 issue categories every day leading up to #GivingTuesday to inspire greater giving and awareness for how people can give this holiday season.

Industrial Revolution II: Industrial Revolution II (IRII) is a different kind of garment factory. The organization’s “shared value” business model embraces the idea that not all profit is created equal. The company invests 50 percent of profits into its workers, their families, and the local community. On #GivingTuesday, IRII will say thank you to all its supporters by sending social media messages to those who helped get the factory off the ground and running in Haiti.

Johnson & Johnson: On #GivingTuesday, Johnson & Johnson will launch its Care Grows holiday-giving campaign. Care Grows unites individuals and Johnson & Johnson in supporting NGOs that touch the lives of children and families around the world, many of whom are longstanding partners of the company. The campaign will leverage three social good platforms: Catapult, the Johnson & Johnson Donate a Photo app, and Save the Children’s “Gifts of Joy” catalog. Through these different platforms, Johnson & Johnson helps support small individual acts of caring by either matching a donation dollar for dollar through Catapult and the Gifts of Joy catalog, or by donating a dollar for every photo donated through Donate a Photo. This campaign will be supported by Johnson & Johnson brands and advertising from the Johnson & Johnson For All You Love campaign.

Trust for the National Mall: The Trust for the National Mall is dedicated to restoring, improving, and preserving the National Mall — home to the history, heroes, and hope of America. The Trust has accomplished more this year to restore and improve the National Mall than ever before, but many monuments and memorials still need support. #GivingTuesday marks the launch of the Stories of Success campaign to share how donations have made such projects possible and how continued support will ensure that the National Mall is preserved for future generations.

UN Women: For this year’s #GivingTuesday campaign, UN Women Knowledge Gateway for Women’s Economic Empowerment has embarked on an online global campaign to raise awareness about the importance of women’s economic empowerment. A 24-hour, multilingual “tweetathon” kicked off the campaign on November 9. UN Women is also running a picture contest “EMPOWER Her” to highlight the contribution of women workers and women entrepreneurs in our society. In addition, EMPOWER Her will also be tied to smart giving by encouraging donations for UN Women’s online employment training project for women workers in six developing countries.

The White Butterfly Gift Shop: The White Butterfly Gift Shop in Jackson, NJ is grateful for the generous support of its community that it can’t help but give back in generous ways. In the past few weeks alone, the shop raised $ 875 for the American Cancer Society and $ 560 for the “Pink & Bloom Foundation, Inc,” a small not-for-profit organization dedicated to “nurturing the world for change” and aiding the fight against breast cancer. For #GivingTuesday, The White Butterfly will raise money for a local mother of five who is fighting breast cancer and struggling to pay for the cost of her treatment. Among its efforts to support her include a line of t-shirts, sold exclusively at The White Butterfly. All proceeds from the sale of these shirts, which feature slogans such as “Fight like a Girl,” go directly to her. The shop will also be adopting her and her children for Christmas this year. Customers will be invited to participate by providing a gift from the family’s wish list. The hope is to make their dreams come true and inspire customers and friends to celebrate the spirit of grateful giving this holiday season.

For more information, visit http://www.givingtuesday.org.

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About #GivingTuesday

#GivingTuesday is a movement to celebrate and provide incentives to give. It will culminate with a global day of giving on December 3, 2013. This effort harnesses the collective power of a unique blend of partners – charities, families, businesses and individuals – to transform how people think about, talk about, and participate in the giving season. #GivingTuesday inspires people to take collaborative action to improve their local communities, give back in better, smarter ways to the charities and causes they celebrate and help create a better world. #GivingTuesday harnesses the power of social media to create a global moment that is dedicated to giving around the world.

A team of recognized experts and influencers, initially convened by leaders of 92nd Street Y and the United Nations Foundation and supported by a core group of founding partners, originally spearheaded this effort. The founding partners in 2012 included Blackbaud, the United Nations Development Programme, Dynamic Signal, Pvblic Foundation, DonorsChoose.org, charity: water, Darden Restaurant Group, GlobalGiving, Groupon, Iraq and Afghanistan Veterans of America (IAVA), jcpenney, Kiva, Mashable, Microsoft, Unilever, and VentureThree Capital, among many others. Leaders in philanthropy, social media, innovative giving, grassroots organizing, marketing, and communications are providing counsel and resources to help build this movement.

To learn more about #GivingTuesday participants and activities or to join the celebration of giving, please visit:

Website: http://www.givingtuesday.org

Facebook: http://www.facebook.com/GivingTuesday

Twitter: twitter.com/GivingTues







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The Host Group CEO Doug Davis Announces the Official Launch of bbPress Forum Platform Hosting Packages in North America

Seattle, WA (PRWEB) September 06, 2013

Late Friday afternoon at their Virginia data center, The Host Group CEO and co-founder Doug Davis announced to staff and management that the international hosting provider would be adding several key upgrades to the companies arsenal of digital products and services, including the popular bulletin board platform bbPress. The Host Group is a world renowned hosting provider and domain registrar providing VPS and dedicated hosting to small businesses all over the world.

This latest addition to their arsenal of services is certain to solidify The Host Group as a real contender in an extremely competitive industry landscape.

bbPress is forum software with a few added perks introduced by the innovators who originally designed WordPress. bbPress is user-friendly forum software that is simple to use, easy to administrate, and lightning fast. But don’t let its simplicity fool you; underneath the glitz, it has some powerhouse features and is one of the top 5 most customizable forum platforms available today.

The Host Group CEO Doug Davis added, “Our staff is very excited that The Host Group will be now offering bbPress to our clients. It’s a cutting edge bulletin board CMS that really allows the end user to be creative, without being bogged down with technical hurdles or coding challenges. Even the most inexperienced novice just needs a few quick tutorials, and they will be navigate the difficult waters of forum design like a pro.”

bbPress hosting packages with The Host Group start for as little as $ 4.95 per month if the customer only plan to host a single website. Other shared hosting packages provide the ability to host literally dozens of websites. All packages with The Host Group come fully equipped with endless disk space and infinite bandwidth, making it simple to launch a complete bbPress forum in a matter of hours.

Some of the key additions to the new service from The Host Group one or more of the following:

    Managed Service

    Private DNS

    SSH

    Sub Domains

    Parked Domains

    Control Panel

    E-mail Accounts

    Mailing Lists

and much more…

The Host Group is an established web hosting and domain registration provider based out of Fredericksburg, Virginia providing dedicated servers, shared web hosting, and domain registration for small businesses including server hosting, WordPress hosting, reseller hosting and much more.

For more information, or to speak with a qualified customer support representative, simply call 1-866-577-1442, or visit The Host Group today.