Message from Elliott to Fellow Shareholders of the Bank of East Asia, Limited

Message from Elliott to Fellow Shareholders of the Bank of East Asia, Limited
HONG KONG–(Business Wire)–Elliott today published a new open letter to shareholders in response to the recent defence letter from the BEA Chairman and CEO. Elliott calls on the BEA board to allow the market to freely assess the real value of BEA, …
Read more on Digital Journal

The creepy new YouTube trend with an Australian at the centre
The stories they read out are mostly submitted from fans or curated from popular websites like Reddit, particularly their message board called Lets Not Meet. Their stripped back … Tom Champion is a digital strategist and author, based in Sydney. He …
Read more on NEWS.com.au

Whitepaper shows digital health successful in treating chronic disease non
Accessible on any digital or mobile device, participants received medication reminders and messages about their illness, advice on diet, exercise, and maintaining a healthy lifestyle. They could choose to receive reminders and messages via interactive …
Read more on Canada NewsWire (press release)

How 'fishmonger' family looted Sh34 billion from Imperial Bank

How 'fishmonger' family looted Sh34 billion from Imperial Bank
The hidden 'parallel' book and financial statements were never disclosed to the Board or reported, which concealed true underlying position of Imperial Bank. The true … Now if the head of state gives us the message, obviously the rank and file will …
Read more on The Standard Digital News (satire) (press release) (registration) (blog)

If You Like Ceelox You'll Love SecureCom Mobile
Simply put, SecureCom has devised a way to scramble a digital message like a text, phone call, or even an attached document so that it's only unscrambled when it arrives at the intended recipient's device. Yes, it takes some technical doing, but …
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Bank Pylon Sign | Exterior Pole Sign | Electronic Message Center | Credit Union Signage | America’s Credit Union

Bank Pylon Sign | Exterior Pole Sign | Electronic Message Center | Credit Union Signage | America’s Credit Union

Image by I-5 Design & Manufacture
This is the pole sign for the Spanaway location of America’s Credit Union. I-5 Design and Manufacture created two internally illuminated ACU logos to go on both sides of the double sided pylon sign which was sized to accommodate the electronic message board beneath. View more examples of bank signage

Exterior Bank Design | Bank Pylon Sign | Bank Signage | Credit Union Pole Sign | Americas Credit Union

Exterior Bank Design | Bank Pylon Sign | Bank Signage | Credit Union Pole Sign | Americas Credit Union

Image by I-5 Design & Manufacture
This is the pylon sign for the branch of America’s Credit Union in Spanaway Washington. This pole sign was specially designed to incorporate an electronic message board beneath the main signage, which would give general information and list some of the services the Credit Union provides. Click here to view more examples of bank signage

Bank Pylon Sign Retrofit | Electronic Message Board | LED Signage | America’s Credit Union

Bank Pylon Sign Retrofit | Electronic Message Board | LED Signage | America’s Credit Union

Image by I-5 Design & Manufacture
I-5 Design and Manufacture retrofitted the existing pylon sign at America’s Credit Union. We added an electronic message board to catch the attention of passers-by, the previous peak was eliminated and new aluminum pole shrouds were added. Click here to see more bank upgrades

Bank Monument Sign | Credit Union Exterior Signage | Credit Union Signage Upgrade | America’s Credit Union

Bank Monument Sign | Credit Union Exterior Signage | Credit Union Signage Upgrade | America’s Credit Union

Image by I-5 Design & Manufacture
This is the monument sign for the America’s Credit Union location at University Place in Washington state. The message center displays the ACU logo and a time/temperature which is below the logo, and is lit-up with two gooseneck lighting fixtures on top. Click here to see more examples of bank design

Exterior Bank Signage | Bank Entry | Pylon Sign | Message Board | Heritage Bank

Exterior Bank Signage | Bank Entry | Pylon Sign | Message Board | Heritage Bank

Image by I-5 Design & Manufacture
The exterior signage for this Heritage Bank included a pylon sign and an electronic message center, which added excitement and provided practical information about the services the bank offered. Click here to see more examples of bank design.

Santander Bank installs multi-screen Video Wall Signage Solution

(PRWEB) April 09, 2015

Established in Chile since 1978, now with over 250 branches throughout the country, Bank of Santander is a leading financial institution, by virtue of its market share and its capital strength and profitability.

 

Constantly trying to position itself as a major player in the Chilean banking industry as a leading bank in Latin America, Bank of Santander strives to be recognized as a quality and efficient service provider to effectively meet the requirements of the shareholders, customers, employees and the society as a whole.

 

Given this situation, the need for a solution at its headquarters that allows flexible and dynamic monitoring of all the daily transactions occurring in all the branches of the country, is even more evident. Bank of Santander Chile identified the specific need to innovate and optimize its monitoring room by installing a Video Wall solution, for visualizing the Bank’s flow of activity in a holistic and comprehensive manner throughout the country.

 

Wavetec developed a customized video wall signage solution at Bank’s central monitoring room which comprised of a 16 professional high-definition displays ready to operate 24/7. The video wall is connected to a video processor that can connect up to 32 video inputs at once. Due to the installed Video Wall, it is possible for banks management to proactively monitor activities at various branches for appropriate decision-making and service optimization.

 

Moreover, it prioritizes and focuses on certain information depending on the day or month, interspersing the order and/or the grouping of the displays. The Video Wall can screen some of the following variables: payment and transfers status, payrolls, server status throughout Chile, ATMs, system errors, Redbank status, etc.

 

Santander is truly committed to innovation. Previously, the bank had an outdated and rigid monitoring system, which was a limiting factor for monitoring what was needed; thus, it was decided to step forward and install Wavetec’s Video Wall solution for a more focused, flexible and adjustable monitoring in order to meet the specific and emergent requests, prioritizing the priority of the moment.

 

Wavetec is a leading global company in the domain of LED Display Solutions for financial markets. This can be seen in the successful LED display installations and system integrations in over 23 stock exchanges such as Barcelona, Chile, Peru, Qatar, Bahrain, Saudi Arabia, Oman, Dubai, Nigeria and Kenya, among others. Possessing expertise and technology, Wavetec stands at the forefront of digital signage for a wide range of industries such as banking, retail, mining, etc.

 

For more information visit: http://www.wavetec.com

 

US Banks – A Full 68% Of Negative Comments Online About The US Financial Sector Are Attributed To Just Two Banks, Citibank And Bank Of America What Was Going Wrong?

Columbus, OH (PRWEB) August 21, 2011

DigitalMR analysed thousands of customer comments about high street banks for the month of June 2011. Over half of these customer views are negative, compared with 45% being about positive customer experiences.

The four most mentioned banking brands, with the highest number of consumer comments were: CitiBank (32%), Bank of America (23.50%) followed by American Express and Wells Fargo (both 17%).

There was, however, a large difference between the positive and negative mentions that these banks generated. American Express (30%) and Bank of America (23%) attracted the largest proportion of positive posts but Bank of America also attracted the second highest number of negative comments (24%). By comparison the bank that had the highest proportion of negative posts was Citibank (44%).

Taking the difference in positive and negative posts into consideration the clear winner for June was American Express with a Net Sentiment Score (NSS) of 58% followed by Capital One with 19%. The high NSS score for American Express shows an overall high satisfaction level for users of this service.

The two banks with the lowest net-sentiment score were CitiBank (unsurprising, perhaps, given its proportion the total negative posts) with a NSS of -52% and US Bank which achieved a score of -59%. CitiBank’s higher rating is attributed to the fact that although they were the subject of the highest amount of negative comments they also were the subject of 17% of all positive comments about financial service providers. Much of the negative commentary was related to the June revelation that hackers had accessed 200,000 Citibank account holders’ details.

The banks with the highest and lowest rated NSS scores remain unchanged from April, the date of our last syndicated report, when American Express led the group, and US Bank brought up the rear.

The US Banking Sector should take note that of the ten banks we analysed conversations about, seven have either a neutral or negative NSS. This means that overall the majority of people were using social media far more to criticise than compliment their banking service.

DigitalMR’s report (powered by SocialNuggets) analyses thousands of customer comments posted via a range of relevant finance related websites and open access social media platforms. It measures not only the number of comments posted by consumers on the internet, but also sentiment – whether these posts are positive or negative.

Results are based on comments posted by consumers on the major US banks: CitiBank, Bank of America, Wells Fargo, US Bank, American Express, HSBC, Capital One, Barclays, JP Morgan Chase Manhattan and US Bancorp.

Ryan Rutan, President of DigitalMR USA commented: “the findings indicate that American consumers who utilize social media platforms are voicing frustrations about their banking experience at a higher rate than positive experiences, but that certain brands are achieving a net positive sentiment”. This tells us that although the balance of comments are on the negative side, it is not strictly an outlet for dissatisfaction. This is easily seen in the divergence of the findings related to CitiBank and American Express.

While conversations about CitiBank accounted for nearly a third of all mentions of companies in the sector (suggesting a wide exposure), they were negative 76% of the time. By contrast American Express should be pleased to see while they accounted for a lower total volume of posts, that 79% of comments about their bank were positive. Amex has, for the second time this year, the highest net sentiment score of all banks we monitored.”

1) Net Sentiment Score (NSS)

Most of the banks we measured, achieve a negative Net Sentiment Score (NSS) for June. NSS provides an overall percentage score of net positive posts. A positive score means a bank attracts more positive than negative posts, while a negative score suggests a higher proportion of negative posts.

The average NSS taken across all banks measured is -10%, which shows that US consumers continue to see social media as a space to share experiences of frustration and unhappiness with the service they had experienced. This is a lower NSS however than the results from our December 2010 analysis which showed in the four months from July – October the cumulative NSS for US banks was -28%.

Net Sentiment Score ranking

1st American Express (Amex):         58%

2nd Capital One:                                19%

3rd US Bancorp:                                 7%

4th JP Morgan Chase Manhattan:        0%

5th Wells Fargo:                                 -2%

6th Barclays:                                        -11%

7th Bank of America:                         -12%

8th HSBC:                                         -34%

9th Citibank:                                         -15%

10th US Bank:                                     -51%

2) Features and Services

DigitalMR measured thousands of customer posts across June regarding the services and features that banks offer. Services attracting a much higher proportion of positive mentions to negative ones were: Credit Card Incentives (18% positive vs 1% negative).

The service attracting a higher proportion of negative comments was Credit Cards with (26% positive vs 19% negative) This was followed by conversations about mortgages which displayed a negative sentiment being 17% of all negative conversations regarding a particular service.

3) Click here to view customer comments in their own words

4) How can Banks use social media to their advantage?

Banks can use analysis of data from websites and other social media in the following ways:

    Engage in a one-to-one dialogue with their customers and respond to negative comments.
    Invite some of the customers to join online forums and chat groups to further express their views
    Positive sentiment can be leveraged in advertising
    Operations can learn about and fix specific branch performance issues
    Financial products can be adjusted, and new ones can be designed to meet customer needs

About the syndicated banking report

The monthly banking report monitors thousands of customers’ online conversations through comments posted on open-access social media platforms such as Twitter and Facebook, forums, blogs, microblogs and commercial websites, for US banking services.

The report is available on annual subscription with updates provided on a quarterly, monthly or weekly basis. Results will be updated to the press on a monthly basis.

Contact

For regular reports and more information:

Ryan A. Rutan

rrutan(at)digital-mr(dot)com

tel: +1 (614) 638-0216

http://www.digital-mr.com

About DigitalMR

DigitalMR is a specialist agency which provides a holistic approach to web based market research. It specialises in utilising social media research, especially web-listening, and sophisticated technology platforms to enhance its business consulting approach.

DigitalMR’s solutions also include community panels, access panels, web usability and a distinct focus on qualitative research online. The agency has pioneered new methods in online focus groups alongside tools such as video diaries, bulletin boards and online ethnography.

The agency operates in affiliation with international market research company MASMI. DigitalMR is headed by founder and MD, Michalis Michael and has European headquarters in London, UK, and Nicosia, Cyprus, and Columbus, Ohio, in the US.

About SocialNuggets

SocialNuggets technology delivers real-time market intelligence for fast moving industries by analyzing data from various social media sources with a mission to liberate social media data and sentiment analysis for use in real-time research of brands, products and features. SocialNuggets delivers ready to use market intelligence for various industry verticals including consumer electronics and banking. SocialNuggets data is delivered in bite size, ready-to-consume, infographics and is also available in the form of a full access to our data warehouse for analysis and integration with customers’ data. SocialNuggets, a Serendio company, was founded in 2011 with headquarters in Santa Clara, CA.

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Bank of America Receives a Third of Negative Comments Made Online about the US Banking Sector According To Latest Findings from DigitalMR

Columbus, Ohio (PRWEB UK) 28 February 2012

Social media research specialist DigitalMR releases latest findings on what customers are saying about US financial service companies online.

DigitalMR analysed thousands of customer comments regarding banks for the month of November 2011. Interestingly a large proportion of customer views monitored were positive (62%), compared with 38% being negative about their customer experiences.

DigitalMR’s report (powered by SocialNuggets) analyses thousands of customer comments posted via a range of relevant finance related websites and open access social media platforms. It measures not only the number of comments posted by consumers on the internet, but also sentiment – whether these posts are positive or negative.

Results are based on comments posted by consumers on the major US banks: CitiBank, Bank of America, Wells Fargo, US Bank, American Express, HSBC, Capital One, Barclays, JP Morgan Chase Manhattan and US Bancorp.

The banking service brands with the highest share of overall mentions were: Amex (27%), Bank of America (22%), Citibank (17%), and Wells Fargo (15%).

There was, however, a large difference between the positive and negative mentions that these banks generated. Amex achieves the highest share of positive comments (36%) but only 12% of negative ones. Conversely, Bank of America attracted the largest share of negative comments (33%) which is more than twice its share of positive ones (16%).

Taking the difference between positive and negative posts into consideration, the winner for November is Amex with a Net Sentiment Score (NSS) of 66%, followed by US Bank with 64%.

Third placed is Capital One with an NSS of 40%. A strong NSS score is an indication of high overall satisfaction levels among customers. Only one bank had a negative NSS – Bank of America with a NSS of minus 11%.

Ryan Rutan, President of DigitalMR USA commented: “nearly two-thirds of all customer feedback measured has been positive which is good news for US banks and Amex in particular. However Bank of America continues to receive a higher proportion of bad reviews and this month is the only bank with a negative NSS of minus 11”

Click here for further data

Features and Services

DigitalMR measured thousands of customer posts across November regarding the services and features that banks offer. Services attracting a much higher proportion of positive mentions to negative ones included: Credit Cards (39% positive vs 15% negative). Services attracting a higher proportion of negative comments included: Mortgages (10% positive vs 23% negative).

In their words – sample customer comments

Amex:

“Amex, you guys are excellent. Your transactions reconcile faster than any other banks I deal with, your gold card knows no limits (pardon the pun), & your customer service is top notch. Never an issue disputing a charge on the off chance I have one and each time I have to use customer service, the staff is empowered to take a corrective step if necessary rather than asking a manager ever 30 seconds”                                        

http://www.mybanktracker.com/bank-reviews/American-Express/Always-On-Point-3913

US Bank:

“I love the app – huge improvement over the last app – but I’d like to have the option to make payments to my U.S. Bank Visa Credit Card, U.S. Bank CreditLine, and U.S. Bank Home Mortgage all from the mobile app. Perhaps consider this for your next revision? Otherwise the app is great. :)”                

http://www.facebook.com/usbank?sk=wall

Bank of America:

“New BofA Online Bank web site is a NIGHTMARE”

First time I tried a transfer, no detail showed but the balance show a decrease, I called customer support and they couldn’t find the transaction and suggested I do it again. Well you guessed, the next day 2 identical transactions showed and it ran my balance below zero. So now I had to call customer service and get them to reverse the transfer and tomorrow I get to call again to reverse the overdraft fee”.

http://www.mybanktracker.com/Bank-of-America/Reviews

Wells Fargo

“I just closed a 6 figure account with wells fargo today and the bank officer did not care!! Since wells fargo took over wachovia, the service has been horrendous. The bank officer in the syosset, ny branch gave me incorrect information so when i went to florida to specifically take care of business for my mother’s account; i could not complete this business.

http://www.mybanktracker.com/Wells-Fargo/Reviews

Click for further customer comments and more about web listening reports

Contact

For regular reports and more information:

Ryan A. Rutan

rrutan(at)digital-mr(dot)com

tel: +1 (614) 638-0216

http://www.digital-mr.com

About DigitalMR

DigitalMR understands what people think and feel when they share views online. It is a specialist agency which provides a holistic approach to web based market research. It specialises in utilising social media research, especially active web-listening, and online communities to enhance its business consulting approach. The agency has pioneered new methods in online focus groups alongside tools such as video diaries, bulletin boards and online ethnography. DigitalMR is headed by founder and MD, Michalis Michael and has offices in London UK, Nicosia Cyprus, and Columbus Ohio, in the US.

About SocialNuggets click here

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