Wrong message for drivers about texting

Wrong message for drivers about texting
I WAS shocked to see a message displayed recently on the electronic message board over Interstate 93 which said, “Texting will get you on the naughty list.” The message really being delivered to motorists is that texting while driving is a “naughty …
Read more on The Boston Globe

Electronic message boards in county cost 0000-plus
The ritziest of the high-tech bulletin boards can be found at the Mass Transportation Authority's downtown Flint transfer center. The sign costs $ 265,000. After more than a year of flanking downtown, the nearly 40-foot-tall board still isn't being used …
Read more on The Flint Journal – MLive.com

Is Your Sales Message Sending the Wrong Message?

“I will sell you anything.” Have you ever read that in the first couple of sentences of the receipt of an e-mail to a direct mail piece What were your thoughts? Maybe something like mine? “Of course, Right, another sales pitch in disguise.”

When is sales professionals will learn that potential clients to qualified potential customers can generally feel “something rotten in the state of Denmark” (Shakespeare) and strike the deletion or file circular in a snap? With all the help of Internet marketing and copy respected experts, why sales professionals to small business owners continue to engage in product based or poor based marketing education is . really beyond my gray matter

Today I just got a message from someone who wrote the following:

“How do you do? I know you probably get tons of offers on how to make money online. I do not sell you anything.

However, I have some useful information that can help you start a new business or improve your existing one. Whether you’re a pro or a novice season online, these free tools are sure to help you increase your online sales up to 300%.

Here are my areas of expertise:

InternetEnregistrement marketing of domainesSearch Engine MarketingNouveau starting a entrepriseConsultant in ligneEt much … “

First, contrary to what the person wrote, yes he or she sell me something because areas of expertise have been listed. Why the zone list if you do not try to sell me something.

Second, there many free online tools and to be honest a 300% increase is really not much given so with websites with online sales need a few strategies to improve conversion.

Third and most important, this individual is the idea of ​​the sale. In using a negative word whose brains do not know to understand the importance of relationships, all email did was confirm his sales skills necessary improvements Sales Coaching Tip. When the brain hears “” I do not sell “what the brain processes is the brain ignores the word” no. ”

“I sell you.”

Unfortunately, with all the hype on the Internet from marketing that can generate you bundles of money in less than 24 hours in those that may increase SEO rankings even if their websites have a Google Page rank 0-2, there are still many people who seek quick fix or what I call the magic blue rock. People like him who sent me email noted early prey on those who are misinformed.

Folk sale are also prey to this type of marketing as they want to increase sales. However, the only way to create sustainable growth is through lasting relationships. For companies still about relationships. As an experienced seller just told me “Make a friend before trying to sell something.”

Chicago Sales Coach Leanne Hoagland Smith helps with selling skills development management.

US Banks – A Full 68% Of Negative Comments Online About The US Financial Sector Are Attributed To Just Two Banks, Citibank And Bank Of America What Was Going Wrong?

Columbus, OH (PRWEB) August 21, 2011

DigitalMR analysed thousands of customer comments about high street banks for the month of June 2011. Over half of these customer views are negative, compared with 45% being about positive customer experiences.

The four most mentioned banking brands, with the highest number of consumer comments were: CitiBank (32%), Bank of America (23.50%) followed by American Express and Wells Fargo (both 17%).

There was, however, a large difference between the positive and negative mentions that these banks generated. American Express (30%) and Bank of America (23%) attracted the largest proportion of positive posts but Bank of America also attracted the second highest number of negative comments (24%). By comparison the bank that had the highest proportion of negative posts was Citibank (44%).

Taking the difference in positive and negative posts into consideration the clear winner for June was American Express with a Net Sentiment Score (NSS) of 58% followed by Capital One with 19%. The high NSS score for American Express shows an overall high satisfaction level for users of this service.

The two banks with the lowest net-sentiment score were CitiBank (unsurprising, perhaps, given its proportion the total negative posts) with a NSS of -52% and US Bank which achieved a score of -59%. CitiBank’s higher rating is attributed to the fact that although they were the subject of the highest amount of negative comments they also were the subject of 17% of all positive comments about financial service providers. Much of the negative commentary was related to the June revelation that hackers had accessed 200,000 Citibank account holders’ details.

The banks with the highest and lowest rated NSS scores remain unchanged from April, the date of our last syndicated report, when American Express led the group, and US Bank brought up the rear.

The US Banking Sector should take note that of the ten banks we analysed conversations about, seven have either a neutral or negative NSS. This means that overall the majority of people were using social media far more to criticise than compliment their banking service.

DigitalMR’s report (powered by SocialNuggets) analyses thousands of customer comments posted via a range of relevant finance related websites and open access social media platforms. It measures not only the number of comments posted by consumers on the internet, but also sentiment – whether these posts are positive or negative.

Results are based on comments posted by consumers on the major US banks: CitiBank, Bank of America, Wells Fargo, US Bank, American Express, HSBC, Capital One, Barclays, JP Morgan Chase Manhattan and US Bancorp.

Ryan Rutan, President of DigitalMR USA commented: “the findings indicate that American consumers who utilize social media platforms are voicing frustrations about their banking experience at a higher rate than positive experiences, but that certain brands are achieving a net positive sentiment”. This tells us that although the balance of comments are on the negative side, it is not strictly an outlet for dissatisfaction. This is easily seen in the divergence of the findings related to CitiBank and American Express.

While conversations about CitiBank accounted for nearly a third of all mentions of companies in the sector (suggesting a wide exposure), they were negative 76% of the time. By contrast American Express should be pleased to see while they accounted for a lower total volume of posts, that 79% of comments about their bank were positive. Amex has, for the second time this year, the highest net sentiment score of all banks we monitored.”

1) Net Sentiment Score (NSS)

Most of the banks we measured, achieve a negative Net Sentiment Score (NSS) for June. NSS provides an overall percentage score of net positive posts. A positive score means a bank attracts more positive than negative posts, while a negative score suggests a higher proportion of negative posts.

The average NSS taken across all banks measured is -10%, which shows that US consumers continue to see social media as a space to share experiences of frustration and unhappiness with the service they had experienced. This is a lower NSS however than the results from our December 2010 analysis which showed in the four months from July – October the cumulative NSS for US banks was -28%.

Net Sentiment Score ranking

1st American Express (Amex):         58%

2nd Capital One:                                19%

3rd US Bancorp:                                 7%

4th JP Morgan Chase Manhattan:        0%

5th Wells Fargo:                                 -2%

6th Barclays:                                        -11%

7th Bank of America:                         -12%

8th HSBC:                                         -34%

9th Citibank:                                         -15%

10th US Bank:                                     -51%

2) Features and Services

DigitalMR measured thousands of customer posts across June regarding the services and features that banks offer. Services attracting a much higher proportion of positive mentions to negative ones were: Credit Card Incentives (18% positive vs 1% negative).

The service attracting a higher proportion of negative comments was Credit Cards with (26% positive vs 19% negative) This was followed by conversations about mortgages which displayed a negative sentiment being 17% of all negative conversations regarding a particular service.

3) Click here to view customer comments in their own words

4) How can Banks use social media to their advantage?

Banks can use analysis of data from websites and other social media in the following ways:

    Engage in a one-to-one dialogue with their customers and respond to negative comments.
    Invite some of the customers to join online forums and chat groups to further express their views
    Positive sentiment can be leveraged in advertising
    Operations can learn about and fix specific branch performance issues
    Financial products can be adjusted, and new ones can be designed to meet customer needs

About the syndicated banking report

The monthly banking report monitors thousands of customers’ online conversations through comments posted on open-access social media platforms such as Twitter and Facebook, forums, blogs, microblogs and commercial websites, for US banking services.

The report is available on annual subscription with updates provided on a quarterly, monthly or weekly basis. Results will be updated to the press on a monthly basis.


For regular reports and more information:

Ryan A. Rutan


tel: +1 (614) 638-0216


About DigitalMR

DigitalMR is a specialist agency which provides a holistic approach to web based market research. It specialises in utilising social media research, especially web-listening, and sophisticated technology platforms to enhance its business consulting approach.

DigitalMR’s solutions also include community panels, access panels, web usability and a distinct focus on qualitative research online. The agency has pioneered new methods in online focus groups alongside tools such as video diaries, bulletin boards and online ethnography.

The agency operates in affiliation with international market research company MASMI. DigitalMR is headed by founder and MD, Michalis Michael and has European headquarters in London, UK, and Nicosia, Cyprus, and Columbus, Ohio, in the US.

About SocialNuggets

SocialNuggets technology delivers real-time market intelligence for fast moving industries by analyzing data from various social media sources with a mission to liberate social media data and sentiment analysis for use in real-time research of brands, products and features. SocialNuggets delivers ready to use market intelligence for various industry verticals including consumer electronics and banking. SocialNuggets data is delivered in bite size, ready-to-consume, infographics and is also available in the form of a full access to our data warehouse for analysis and integration with customers’ data. SocialNuggets, a Serendio company, was founded in 2011 with headquarters in Santa Clara, CA.