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LeadMaster Announces the Koala Cloud Call Center, a Seamless CRM and Telephony Integration Offering

Roswell, GA (PRWEB) October 23, 2013

LeadMaster announces the Koala Cloud Call Center, an integrated solution providing comprehensive telephony capabilities for the LeadMaster platform. LeadMaster is a leading provider of SaaS CRM solutions since 1998 and EVS, founded in 1993, is a leading provider of user-friendly, high quality VOIP phone services.

The Koala solution can be configured for inbound, outbound or both. Each inbound user gets a phone number which can be dialed directly or can be part of an answer group with calls routed through the IVR (e.g. press 1 for sales, 2 for service etc). There are a wide variety of configuration options for the answer groups including: all ring, longest idle agent, round robin, top down, agent with least talk-time, agent with fewest calls, sequentially by agent order and random. The abundance of features in the Koala solution make it a good fit for call centers large and small, as well as virtual call centers.

Koala includes many standard features typically found only in very expensive on-premise systems. Some of the standard features include detailed call reporting, screen pops, hot transfer, silent monitoring, whisper coaching, call recording and much more. For example, with whisper coaching the supervisor who is monitoring the call can speak to the agent who is placing the call and the person on the other end of the line will not hear the supervisor.

One of the key differentiators of the Koala solution is a feature called PAM. The PAM feature allows users who are placing outbound calls to click a button and leave a pre-recorded message whenever connecting with voicemail or an answering machine. This allows users to move on to the next call while the pre-recorded message is playing. For example suppose a Customer Service Rep begins calling and reached voicemail on the first three calls. With the Koala PAM feature, the rep can be dialing the fourth prospect call before the first call has finished leaving the pre-recorded message on the voicemail! The CSR can personalize the message by saying “Hello, (person’s name),” then clicking the PAM button to play the pre-recorded message. This feature greatly improves productivity.

Russell King, LeadMaster CEO, said, “Integrating a cloud call center solution with the LeadMaster platform provides a critical component that many of our new and existing customers have been asking for. We want to provide our clients with an affordable, easy to use system that is seamlessly integrated. Regardless of whether they want to manage customers, leads and prospects or do email marketing or integrate their website so leads flow in automatically or simply place and receive phone calls, they’ll find the solution with LeadMaster.”

Koala is offered on a month-by-month basis, which includes the CRM and unlimited calling in the US and Canada. Koala provides the ultimate in flexibility by allowing users to adjust staffing as required without having to sign a long-term lease for equipment. Anyone with a computer and access to the internet can be a part of the calling team. Interested parties can sign up for a free trial at leadmastervoice.com.

About LeadMaster

LeadMaster offers a multifunction cloud-computing software solution for sales and marketing professionals. Everything you need in one easy-to-use online web-based application. You can choose to implement an end-to-end Sales Lead Management CRM Software solution or select specific point solutions to satisfy your sales & marketing requirements.

LeadMaster’s on-demand customizable SaaS solutions combine sales lead management software, lead tracking solutions, sales force automation tools (SFA), customer relationship management features (Sales CRM), LeadMaster Voice solutions and virtual call center solutions. This powerful web-based application has helped companies large and small from virtually every industry.

The LeadMaster sales lead management CRM solution is intuitive and easy to use, providing real-time lead capture, lead distribution, lead tracking, lead nurturing, custom reporting and email marketing. LeadMaster makes it easy to qualify and convert leads from virtually any source – landing page, email, call center, webinar, sales lead suppliers and more.

The LeadMaster sales lead management CRM product is straightforward and easy to learn yet has robust features like workflow automation, round-robin lead distribution, mobile access, CRM analytics and Outlook integration.

LeadMaster products and services are available through a global network of value-added resellers, consultants and system integrators.

About EVS

Electronic Voice Services, Inc. (EVS) was incorporated in January 1993 in Dallas, Texas. Our corporate sales office is located in Addison, Texas (a suburb of Dallas), plus we have an office in Massachusetts. We have on-staff programmers and technicians.

We design automated dialing software and we own and operate ZoomCalls VoIP Phone Service. We also design and manufacture computer telephony hardware called Speedy Dialer, plus we buy and sell Dialogic voice boards. We’ve sold our products in every state in the USA, in 83 countries on every continent, except Antarctica.

EVS is a member of the Dallas Better Business Bureau, the Better Business Bureau OnLine, and the U.S. Chamber of Commerce.

Our goals are to provide user-friendly software, high quality hardware, friendly and competent support service, and low prices.







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The MedZilla.com Employment Report for April, 2012 — Unemployment Hits Lowest Rate in Three Years

Seattle, WA (PRWEB) April 12, 2012

March announced a new milestone in the economic recovery that the report of the situation in the country has announced that the unemployment rate was a further three years low of 8.2%. (Bls.gov, 06/04/12) Yet many do not know how to see the latest figures from the Ministry of Labour. Early forecasts had estimated a greater immersion in unemployment. But these expectations were realistic or merely setting the nation up for disappointment? What was once a plummeting unemployment has stabilized; and the economy has been able to add well over half a million new jobs in just the last three months. (Nytimes.com, 06/04/12) While some saw it as just a slight click down last month, watching the fall of unemployment rates below the levels before the recession is a show Welcome to jobseekers nofollow across the country.


Earlier this month the First Lady Michelle Obama made a major announcement that addresses the concerns of more than returning veterans are coming home to an already over stressed job pool despite their obvious qualifications nofollow potential employers. There is little doubt that veterans returning officers and their spouses have valuable skills and placement. However, they are facing major difficulties when applying for civilian positions that may require long-term commitments while one or more family members are still serving in the army, or in the case of chronic disability. However, companies in the country are addressing this issue by committing to employment opportunities that will meet the veterans and their spouses needs specifically in the coming years. According to the announcement of this new effort will offer positions that are nearby near military housing facilities, including access to jobs at home as well.


These employment opportunities and their sponsoring companies will be incorporated into the Military Spouse Employment Partnership (MSEP). Launched last summer by Dr. Jill Biden, over a hundred civilian companies have joined the Ministry of Defence team focused on its commitment to finding new ways to help military spouses to overcome their obstacles unique to find a job.


companies health care such as TriWest Healthcare Alliance is committed to hire at least 10,000 veterans and military spouses by 2014 Quality Contact Solutions is women owned company with its roots in the medical field. They are committed to creating a hundred and fifty in the house (B2B) business-to-business marketing and communications for military spouses over the next two years in the areas of health as well as for jobs telecommunications.


John Burkhardt, Managing Director of MedZilla.com had this to say: “It’s nice to see the medical community to help place them in positions of these veterans when they return from abroad. The health care industry is once place where the jobs are there, so there are many great opportunities for everyone. It is important to see these companies get up and take a leadership role. “


According to statistics collected by BLS SkillPROOF, internet use business intelligence solutions, working online has increased as well in the last three months. According to President and CEO Henning Seip, “The increases suggest a robust growth in demand for online work ahead.” ( http://community.ere.net , 4/3/12) The medical industry was taking notice and making its presence known online. Large healthcare companies took advantage of social media and use them to reach consumers and job seekers alike.


Recently pharmaceutical giant Bayer Corp. was found to join the ranks of Pinterest, showing that even the health industry made attempts to appeal to the generation of social media. The area of ​​the company has four billboards that have information on the scope of the company as well as areas of potential interest to consumers such as innovations and sustainability. It is also a forum available for consumers to discuss areas of interest such as stem cells. ( http://storify.com 06/04/12)

“[social media] has really become a legitimate way to connect with not only your consumer base, but with other companies today. You must know what you are doing and do it well. It is a right and a wrong way ;. and slowly but surely companies are beginning to understand that just as you would not go to an interview or a meeting of shareholders by surprise, social media is the label, “says Del Johnston, director of customer relations at MedZilla. . com “They understood that the next generation of shareholders are there watching and checking their business from online even before they set up a meeting online presence matters now .. networking issues Qu ‘ Is it used to be “just for kids” is now used to connect large businesses with their target audiences :. their customers “

According to the Bureau of Labor Statics industry health care has always been a total of five jobs in the first three months of 2012, exceeding the growth of employment in most of last year, according to experts in the medical field. (Nursing.advanceweb.com, 02/04/12) According to Forbes, the two industries that show the most interesting signs of growth are health care and information technology; and the number of jobs posted at the end of 2011 increased by over 117%. Health job ads in the second half of 2011 continued to pace out the first half enormously depending on their numbers. The first three job titles were medical assistants, pharmacy technicians and nurses. Forbes experts agree that social networking is the new favorite place to search for jobs in the digital environment of today. (Forbes.com, 05/04/12)

Rhonda M. Zaleski, MS, RN, CHPN, who is the director of the company nursing, responsible for recruitment and planning the workforce for the University of Pennsylvania Health System said: “The market for nurses BSNs and those who defend their education are strong. In fact, nursing stations account for almost 50 percent of all open positions at Penn Nursing. experienced nurses who return to school, embracing technology and research interest in nursing leadership in both [areas] clinical and administrative have great potential for advancement. “


About MedZilla.com:

Founded in mid-1994, MedZilla is the original and the main web site to serve career and hiring needs for professionals and employers in biotechnology, pharmaceuticals, medicine, science and health. The database contains about employment MedZilla 7500 open positions. The database currently contains over CV 295000 CV old 26500 at least three months. These resources have been characterized as the largest database, the most comprehensive of its kind on the web in the industries served.


MedZilla (R) is a registered trademark owned by MedZilla Inc. Copyright (C) MedZilla, Inc. Permission is granted to reproduce and distribute this text in its entirety, and if electronically, with a link to the URL http://www.medzilla.com . For permission to quote or reproduce any part of this message, please contact MedZilla, Inc. at press (at) MedZilla (dot) com

Press queries

Contact: MedZilla, Inc.

Phone: (360) 657-5681

press (at) MedZilla (dot) com

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Henry Ford, Childrens Health Fund Expand Access to Health Care with Second Mobile Medical Clinic for Detroits Medically Underserved Children

Detroit, MI (PRWEB) October 28, 2013

To keep up with the extraordinary need for health care services among Detroit’s medically underserved children, Children’s Health Fund and Henry Ford Health System (HFHS) today unveiled a second mobile medical clinic for the Children’s Health Project of Detroit that will double its capacity to provide comprehensive health care services for school children in Detroit’s most disadvantaged neighborhoods.

Senator Debbie Stabenow (D-MI) joined Children’s Health Fund Executive Director Karen Redlener and Henry Ford Health System CEO Nancy M. Schlichting at Dixon Educational Learning Academy today to celebrate the expansion of services. The Dixon Drill Team and students from Thirkell Elementary School performed at the ribbon cutting ceremony for this new “doctor’s office on wheels.”

Senator Stabenow has worked closely with Children’s Health Fund since 2009 and was instrumental in bringing the first mobile unit to the Children’s Health Project of Detroit three years ago. Senator Stabenow, who pledged her salary for the duration of the federal government shutdown, announced at today’s unveiling that she would donate $ 4,600 to Children’s Health Fund for the second mobile medical clinic.

The Children’s Health Project of Detroit began treating children in 2011 with its first mobile clinic, called “Hank” in honor of Henry Ford. This second mobile clinic, which has been named “Clara” in remembrance of Ford’s wife, has the capacity to double the current level of service to 2,000 medical visits, bringing health care to 700-800 children each year. Students at Thirkell Elementary and Cody High School will immediately benefit from this new capacity, with other schools expected to be added in 2014.

“It is essential that kids are healthy and ready to learn,” said Karen Redlener, the executive director of Children’s Health Fund. “If a child is up all night coughing with asthma, or can’t see the black board, how are they going to learn? Education is their ticket to a brighter future, and we believe every child deserves that chance. We are so pleased to work with Henry Ford Health System, and so thankful for our generous funders, as we work together towards that goal.”

“The first mobile medical clinic made a big difference in the lives of thousands of children in Detroit who couldn’t get basic health care services like wellness exams and checkups,” said U.S. Senator Debbie Stabenow. “I’m thrilled that with a second mobile clinic, made possible by the partnership between the Children’s Health Fund, the Henry Ford Health System, and the W. K. Kellogg Foundation, even more children will receive the health care they need to succeed both inside and outside of the classroom.”

“The children of Detroit are our greatest asset for the future,” said Nancy Schlichting, CEO of Henry Ford Health System. “It is our job to keep them healthy so they can stay in school and get a good education. We are grateful to Children’s Health Fund for our partnership, and to the national and local funders who have made this second mobile medical clinic a reality and are supporting its operation.”

Henry Ford pediatrician Elliott Attisha, D.O., is the medical director for the Children’s Health Project of Detroit, under the leadership of Charles Barone, M.D., the chair of pediatrics at HFHS.

This new clinic is the first in the Children’s Health Fund fleet of 50 mobile medical clinics to include “slide outs” on both sides of the vehicle to significantly increase the interior and provide more space for two examining rooms as well as a private office for case management, parent meetings and consultations with specialists.

The “greenest” of all Children’s Health Fund clinics to date, the new mobile clinic is made of green certified materials and complies with strict emissions standards. The smiling kids on the exterior graphics showcase recent patients who were photographed by Dr. Attisha. Designed by Children’s Health Fund experts in collaboration with the Children’s Health Project of Detroit, all of these features support an ambitious level of comprehensive care and reflect the project’s goal to be an intrinsic part of the communities it serves. The new clinic was underwritten by W. K. Kellogg Foundation, and the new clinic’s operations will be funded, in part, by the Foundation.

One of the chronic illnesses likely encountered on the mobile clinics is children who suffer from asthma. Asthma is epidemic in Detroit. An estimated 20 percent of children suffer with this chronic but very manageable disease. To help provide support in teaching and treating kids about their illness, Molina Healthcare is working with the Children’s Health Project of Detroit to create an asthma program to help keep kids healthy.

Verizon Foundation has launched a secured text messaging program helping kids in Children’s Health Project of Detroit’s asthma program to better manage their own health and receive reminders and tips to avoid ER visits. Verizon Foundation is also providing enhanced internet connectivity for both Clara and Hank, linking the mobile clinics to HFHS electronic health records to promote continuity of care for patients.

Additional support for the Children’s Health Project of Detroit is generously provided by CATCH Charity for Children, Detroit Lions Charities, The Max M. and Marjorie S. Fisher Foundation, Michigan Department of Community Health, American Academy of Pediatrics, and Superior Ambulance.







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Apple iPhone remains in 4th place behind Android smartphones according to latest social media monitoring report from DigitalMR

London (PRWEB UK) 24 April 2012

Social media research specialist The DigitalMR releases latest findings on what customers are saying about smartphones on the internet.

DigitalMR analyzed more than 300,000 comments from customers on smartphones December 2011 through January 2012 Nearly two-thirds (65%) of these customer views are positive, compared to 35% negative.


Android models are the most talked about brands of smartphones. Samsung attracts the most mentions with a market share of 34% of all positive comments and a 37% share of, negative comments small group. Next placed is HTC with 22% positive mentions and 18% negative, followed by Motorola with 11% positive and 13% negative.

Together, the three Android brands account for two thirds (67%) of all online customer feedback measured on smartphones.


The results are based on comments posted by consumers on the major smartphone brands: Apple, Motorola, Samsung, RIM (Blackberry), HTC, LG, Nokia, Sony Ericsson, Kyocera and HP on September-October 2011

smartphone models established Apple and RIM (Blackberry) only account for 11% and 8% of the total comments were published respectively. Weak coherent parts Blackberry chat coincided with bad trade Q4 results, prompting her recent announcement “nofollow” to place more focus on the enterprise market.


DigitalMR analysis (supplied by SocialNuggets ) is based on comments posted by a range of relevant websites and open access platforms of social media. It measures not only the number of comments posted by consumers on the Internet, but also their sentiment -. If the messages are positive or negative in nature

Managing Director of DigitalMR, Michalis Michael commented: “Our social media monitoring over the last 6 months has consistently shown Android models like the most talked about brands. While Apple can at least rely on its strong presence in the tablet market, it seems RIM will return to its basic objective of corporate customers ”

All brands measured, achieve a positive net sentiment score (NSS) for December-Jan. NSS provides an overall percentage of net positive posts. The average NSS necessary for all brands measured is 30%. This shows customers are generally positive in their comments online.


Of the three major brands Android, HTC had a NSS of 39%, followed by a nominal rating of slightly below 27% for Samsung and Motorola for only 20% which was the lowest total of the NHS. Apple has reached the second highest at 24%. The NSS is more directed by Nokia (47%).


More data and analysis

Features

DigitalMR measured thousands of customer posts on the services and functions assigned to smartphones.The issues “operating system” and features “Service” generate the most comprehensive reviews – both positive and negative.

“Battery” but attracted only 11% positive reviews, but 16% negative, while on the positive side for designers “Body” attracted a 17% share of positive feedback, but only 11% negative .


Customer Reviews and more information

About DigitalMR

DigitalMR understands what people think and feel when they share views online. He is a specialist agency which provides a holistic approach to market research based on the Web. He specializes in the use of social media research, especially active web-listening, and online communities to enhance its business consulting approach. The agency has developed new methods in online focus groups as well as tools such as video diaries, bulletin boards and online ethnography. DigitalMR is headed by founder and MD, Michalis Michael and has offices in London UK, Nicosia Cyprus, and Columbus Ohio, in the United States.


About SocialNuggets

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What to Put On Your LED Message Sign?

Purchasing and installing an LED message display is an excellent way to generate additional publicity and income for your business. However certain signs and displays are more effective than others, due to their composition, layout and color schemes. Read on to get some tips on how to design the perfect LED display sign for your business.

The first steps to designing your LED message signrequire you to decide exactly what elements you would like to include on the sign. Are you going to have a text based or image based design? Will you be featuring the name of your business or its logo alone, or do you wish to advertise a specific offer or event? These are all fundamental questions you must ask yourself before starting to design your sign.

Once you have decided what your sign will include, you must then choose a color scheme. If you have a brand or logo that you use to identify your business, it is a good idea to make use of these signature colors in your sign. If you are going to feature your logo or brand name prominently, make sure that the background colors on the sign will contrast with the logo and brand colors correctly, so as to compliment and highlight them.

If you decide to choose a text based display, you must then put considerable time into choosing your font and layout. Try to position the words so that emphasis is placed on the most important aspects of your offer. In order to achieve this, you can try playing around with different text sizes for certain words, and various color schemes. Of course do not forget that your text must be clear and legible at all times, so choose a font that is simple, bold and composed of block letters.

If you follow all of the above tips you will be well on your way to designing an excellent display for your business. Don’t forget however that one of the great advantages of LED message signs is that they can easily be edited and changed. So if you try a display and are not happy with the results, you can change as much of it as you choose quickly and easily. Of course over time you will be able to see the effects of each change, and you will be able to tweak your LED message sign to garner the optimum response from your customers.

For more information regarding LED Message Sign, please visit Cirrusled.com

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Latest Online Research Shows American Express as Most Popular US Bank with a 35% Share of Positive Comments on the Web

Colombus, OH (PRWEB UK) 2 May 2012

DigitalMR analyzed tens of thousands of online customer comments regarding US banks for the month of January 2012. Two thirds of comments monitored were positive (67%) about their customer experiences, compared with 33% being negative about their customer experiences.

DigitalMR’s report (powered by SocialNuggets) analyzes tens of thousands of mentions and customer comments posted via open access social media platforms and relevant finance related websites. It measures not only the number of comments posted by consumers on the internet, but also sentiment – whether these posts are positive or negative.

Results are based on comments posted on the major US banks: CitiBank, Bank of America, Wells Fargo, US Bank, American Express, HSBC, Capital One, Barclays, JP Morgan Chase and US Bancorp.

The banking service brands with the highest share of overall mentions were: Amex (29%), Citibank (20%) and Bank of America (18%).

There was, however, a large difference between the positive and negative mentions that these banks generated. Amex achieves the highest share of positive comments (35%) more than twice its share of negative ones (16%). Conversely, Bank of America attracted more than twice the share of negative comments (28%) to positive ones (13%).

Taking each bank’s positive and negative scores into consideration, Amex achieves the highest Net Sentiment Score (NSS) with 63%, followed by US Bank with 61%. The only bank with a net negative score was Bank of America with a NSS of (-4%).

Ryan Rutan, President of DigitalMR USA commented: “Online sentiment continues to show contrasting pictures of two banks: Amex which is very positive and Bank of America where sentiment is highly negative. This represents a huge challenge for Bank of America to turn this around.”

Data analysis and customer comments

Contact

For regular reports and more information:

Ryan A. Rutan

rrutan(at)digital-mr(dot)com

tel: +1 (614) 638-0216

http://www.digital-mr.com

About DigitalMR

DigitalMR understands what people think and feel when they share views online. It is a specialist agency which provides a holistic approach to web based market research. It specialises in utilising social media research, especially active web-listening, and online communities to enhance its business consulting approach. The agency has pioneered new methods in online focus groups alongside tools such as video diaries, bulletin boards and online ethnography. DigitalMR is headed by founder and MD, Michalis Michael and has offices in London UK, Nicosia Cyprus, and Columbus Ohio, in the US.

About SocialNuggets







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The Halifax is most talked about bank online in January with a 20% share of comments, according to latest web listening report from DigitalMR

London (PRWEB UK) 10 May 2012

For the month of January 2012, DigitalMR analysed thousands of online customer comments about major UK high street banks: Lloyds TSB, HSBC, Halifax, NatWest, Bank of Ireland, Santander, Barclays, RBS, ING Direct, and Clydesdale Bank. Nearly two thirds (64%) of these views are positive about their customer experiences, compared with 36% negative.

The banks that receive the highest share of online mentions are: Halifax (20%), HSBC (17%) and RBS (15%).

DigitalMR’s report (powered by SocialNuggets) analyses thousands of mentions and customer comments posted via open access social media platforms and relevant finance related websites. It measures not only the number of comments posted by consumers on the internet, but also sentiment – whether these posts are positive or negative.

While Lloyds attracts the highest share of negative mentions (19%) it only garners a 10% share of positive comments. Conversely Halifax (21%) received the highest share of positive posts, compared with a 17% share of negative ones.

Taking each bank’s positive and negative scores into consideration, Clydesdale achieves the highest Net Sentiment Score (NSS) with 66%, followed by Bank of Ireland (49%) and ING Direct 41%. Across January only one bank achieved a negative NSS, Lloyds with (-6%).

Managing Director of DigitalMR, Michalis Michael commented: “Although ING Direct consistently achieved the highest Net Sentiment Scores across 2011, it would appear that Clydesdale Bank has made the best start in 2012.”

Data analysis and customer comments

Contact

For regular reports and more information:

Michalis A. Michael

mmichael(at)digital-mr.com

tel: +44 751 571 0370

http://www.digital-mr.com

About DigitalMR

DigitalMR understands what people think and feel when they share views online. It is a specialist agency which provides a holistic approach to web based market research. It specialises in utilising social media research, especially active web-listening, and online communities to enhance its business consulting approach. The agency has pioneered new methods in online focus groups alongside tools such as video diaries, bulletin boards and online ethnography. DigitalMR is headed by founder and MD, Michalis Michael and has offices in London UK, Nicosia Cyprus, and Columbus Ohio, in the US.

About SocialNuggetts (for more click here)