BSP wary of financial cybercrimes

BSP wary of financial cybercrimes
Late last year, the Bangko Sentral ng Pilipinas (BSP) held its first-ever “Cybersecurity Summit for the Financial Services Industry” as the central bank and the banking community recognized the growing threat in digital, mobile and Internet banking …
Read more on Manila Bulletin

Turmoil on Wall Street means confusion in S.F. Financial District

Turmoil on Wall Street means confusion in S.F. Financial District
At the Fidelity brokerage house, the man behind the counter said he couldn't say why the huge electronic sign over his head was displaying such wild swings. “Who knows?” he said. Under the brokerage's rules, he was forbidden from giving his name even …
Read more on San Francisco Chronicle (subscription)

County track meet is coming to CHS
MESSAGE BOARD — Speaking of the high school, Notar also said an electronic sign will be erected soon on Mill Street. Money for the sign will come from cash the school earned from back-to-back outstanding finishes in the Celebrate My Drive contest, …
Read more on The Star Beacon

Distance Learning Consortium will restore dual-credit classes
The uproar over dual-credit courses for local high school students turned to praise at Thursday night's Wethersfield School Board meeting. Area school superintendents have been at odds with Black Hawk College administrators in recent weeks over raising …
Read more on Star Courier

Nominations Sought for Awards Honoring Innovative ATM and Mobile Payments Technology for Financial Institutions

Networld Media Group is accepting nominations for its first annual awards presentation in conjunction with the ATM & Mobile Innovation Summit.

Networld Media Group is accepting nominations for its first annual awards presentation in conjunction with the ATM & Mobile Innovation Summit, which is to be held on Sept. 9-11 at the Capital Hilton in Washington, DC.

The three award categories are:

Most Innovative Financial Institution
Most Innovative ATM Technology
Most Innovative Mobile Technology

Judges for the awards will include the editors of and, as well as respected industry analysts and consultants.

Nominations may be submitted online and are open until July 31. Winners will be notified by Aug. 10 and will be honored Sept. 10 at an awards dinner at The Terrace at 101 Constitution.

“We’re looking for the most unique, innovative and pioneering financial institutions and technology providers whose products are having the most impact on consumers and the ATM and mobile payments space,” said Tom Harper, CEO of Networld Media Group. “We look forward to honoring and celebrating the best of the best.”

The ATM & Mobile Innovation Summit is a partnership between Networld Media Group and the Electronic Funds Transfer Association (EFTA) and is sponsored by the ATM Industry Association (ATMIA) and MasterCard.

The event will feature about 30 speakers, including representatives from organizations like Elan Financial Services, Euromonitor International, Federal Reserve Bank of Cleveland, First Data, JPMorgan Chase, MIT, Norton Rose Fulbright, Point Breeze Credit Union, The Wall Street Journal and several government agencies, regulators and attorneys.

The Summit was created specifically for financial institutions, payment companies, analyst and legal firms, processors, card networks, security firms, large retailers and ATM deployers. Registration is now open and early-bird pricing is in effect until Friday, Aug. 7.


Founded in 2000, Networld Media Group is a leading business-to-business (B2B) media communications company specializing in digital media, associations and events in the mobile, self-service, digital signage, retail, food service and financial services industries. Online properties include,,,,,,,, and The company produces executive summits in the fast casual, retail, ATM and mobile payments industries. Its custom media division develops Web sites, premium content and marketing services for associations such as the ATM Industry Association, the Electronic Funds Transfer Association and the ICX Association.


US Banks – A Full 68% Of Negative Comments Online About The US Financial Sector Are Attributed To Just Two Banks, Citibank And Bank Of America What Was Going Wrong?

Columbus, OH (PRWEB) August 21, 2011

DigitalMR analysed thousands of customer comments about high street banks for the month of June 2011. Over half of these customer views are negative, compared with 45% being about positive customer experiences.

The four most mentioned banking brands, with the highest number of consumer comments were: CitiBank (32%), Bank of America (23.50%) followed by American Express and Wells Fargo (both 17%).

There was, however, a large difference between the positive and negative mentions that these banks generated. American Express (30%) and Bank of America (23%) attracted the largest proportion of positive posts but Bank of America also attracted the second highest number of negative comments (24%). By comparison the bank that had the highest proportion of negative posts was Citibank (44%).

Taking the difference in positive and negative posts into consideration the clear winner for June was American Express with a Net Sentiment Score (NSS) of 58% followed by Capital One with 19%. The high NSS score for American Express shows an overall high satisfaction level for users of this service.

The two banks with the lowest net-sentiment score were CitiBank (unsurprising, perhaps, given its proportion the total negative posts) with a NSS of -52% and US Bank which achieved a score of -59%. CitiBank’s higher rating is attributed to the fact that although they were the subject of the highest amount of negative comments they also were the subject of 17% of all positive comments about financial service providers. Much of the negative commentary was related to the June revelation that hackers had accessed 200,000 Citibank account holders’ details.

The banks with the highest and lowest rated NSS scores remain unchanged from April, the date of our last syndicated report, when American Express led the group, and US Bank brought up the rear.

The US Banking Sector should take note that of the ten banks we analysed conversations about, seven have either a neutral or negative NSS. This means that overall the majority of people were using social media far more to criticise than compliment their banking service.

DigitalMR’s report (powered by SocialNuggets) analyses thousands of customer comments posted via a range of relevant finance related websites and open access social media platforms. It measures not only the number of comments posted by consumers on the internet, but also sentiment – whether these posts are positive or negative.

Results are based on comments posted by consumers on the major US banks: CitiBank, Bank of America, Wells Fargo, US Bank, American Express, HSBC, Capital One, Barclays, JP Morgan Chase Manhattan and US Bancorp.

Ryan Rutan, President of DigitalMR USA commented: “the findings indicate that American consumers who utilize social media platforms are voicing frustrations about their banking experience at a higher rate than positive experiences, but that certain brands are achieving a net positive sentiment”. This tells us that although the balance of comments are on the negative side, it is not strictly an outlet for dissatisfaction. This is easily seen in the divergence of the findings related to CitiBank and American Express.

While conversations about CitiBank accounted for nearly a third of all mentions of companies in the sector (suggesting a wide exposure), they were negative 76% of the time. By contrast American Express should be pleased to see while they accounted for a lower total volume of posts, that 79% of comments about their bank were positive. Amex has, for the second time this year, the highest net sentiment score of all banks we monitored.”

1) Net Sentiment Score (NSS)

Most of the banks we measured, achieve a negative Net Sentiment Score (NSS) for June. NSS provides an overall percentage score of net positive posts. A positive score means a bank attracts more positive than negative posts, while a negative score suggests a higher proportion of negative posts.

The average NSS taken across all banks measured is -10%, which shows that US consumers continue to see social media as a space to share experiences of frustration and unhappiness with the service they had experienced. This is a lower NSS however than the results from our December 2010 analysis which showed in the four months from July – October the cumulative NSS for US banks was -28%.

Net Sentiment Score ranking

1st American Express (Amex):         58%

2nd Capital One:                                19%

3rd US Bancorp:                                 7%

4th JP Morgan Chase Manhattan:        0%

5th Wells Fargo:                                 -2%

6th Barclays:                                        -11%

7th Bank of America:                         -12%

8th HSBC:                                         -34%

9th Citibank:                                         -15%

10th US Bank:                                     -51%

2) Features and Services

DigitalMR measured thousands of customer posts across June regarding the services and features that banks offer. Services attracting a much higher proportion of positive mentions to negative ones were: Credit Card Incentives (18% positive vs 1% negative).

The service attracting a higher proportion of negative comments was Credit Cards with (26% positive vs 19% negative) This was followed by conversations about mortgages which displayed a negative sentiment being 17% of all negative conversations regarding a particular service.

3) Click here to view customer comments in their own words

4) How can Banks use social media to their advantage?

Banks can use analysis of data from websites and other social media in the following ways:

    Engage in a one-to-one dialogue with their customers and respond to negative comments.
    Invite some of the customers to join online forums and chat groups to further express their views
    Positive sentiment can be leveraged in advertising
    Operations can learn about and fix specific branch performance issues
    Financial products can be adjusted, and new ones can be designed to meet customer needs

About the syndicated banking report

The monthly banking report monitors thousands of customers’ online conversations through comments posted on open-access social media platforms such as Twitter and Facebook, forums, blogs, microblogs and commercial websites, for US banking services.

The report is available on annual subscription with updates provided on a quarterly, monthly or weekly basis. Results will be updated to the press on a monthly basis.


For regular reports and more information:

Ryan A. Rutan


tel: +1 (614) 638-0216

About DigitalMR

DigitalMR is a specialist agency which provides a holistic approach to web based market research. It specialises in utilising social media research, especially web-listening, and sophisticated technology platforms to enhance its business consulting approach.

DigitalMR’s solutions also include community panels, access panels, web usability and a distinct focus on qualitative research online. The agency has pioneered new methods in online focus groups alongside tools such as video diaries, bulletin boards and online ethnography.

The agency operates in affiliation with international market research company MASMI. DigitalMR is headed by founder and MD, Michalis Michael and has European headquarters in London, UK, and Nicosia, Cyprus, and Columbus, Ohio, in the US.

About SocialNuggets

SocialNuggets technology delivers real-time market intelligence for fast moving industries by analyzing data from various social media sources with a mission to liberate social media data and sentiment analysis for use in real-time research of brands, products and features. SocialNuggets delivers ready to use market intelligence for various industry verticals including consumer electronics and banking. SocialNuggets data is delivered in bite size, ready-to-consume, infographics and is also available in the form of a full access to our data warehouse for analysis and integration with customers’ data. SocialNuggets, a Serendio company, was founded in 2011 with headquarters in Santa Clara, CA.


Financial Message Boards ? To Step into the World of Finance

The advent of internet has opened up a world of opportunities with one of the biggest innovations in the form of internet forums. Forums are effective platforms of information exchange where one can benefit from the wealth of information and suggestions of experts around the world.

The financial world too has benefitted from the numerous finance forums that aim to educate novices or share financial information along with warning people about the pitfalls. Financial message boards can provide a plethora of information for those seeking information with experts allotting generous amount of time to these forums.

Here is what one should know about these message boards –

1. These let the users to post information about them for giving an insight to their background and objectives to other users for joining a particular message board. The members usually have to sign up with the service in order to take part in the chats and forums. Even non-members are allowed to scan through the content in many forums, while others may require a visitor to sign up for the service.

2. There are different categories for new users in which messages can be posted on these financial message boards, these can include general, equities, fixed income, commodities and currencies.

3. Most financial forums have sub forums to discuss specific queries or subjects, therefore a newbie should refrain from posting any random data without actually understanding the subject of any discussion.

4. Some new users also have a tendency to hijack new threads that result in diverting from the topic. Users should never post their own queries in someone else’s discussion; users can start their own new threads to gain information on any financial aspect.

5. If utilized properly these message boards can be ideal places for networking with likeminded people that allows one to share and learn new things about the world of finance.

6. The services offering these message boards offer their services in real time or delayed market tools, which can help one to be updated with the global markets through the entire course of the day.

7. It is easy to keep the tack of any company with the help of these forums with financial data like news, quotes and charts with respect to any organization.

These message boards are gold mines of important financial information for any user and they are willing to share valuable advice and ideas with a user. Offering educational, informative and pleasant experiences to the users it helps them to make the best use of their money and understand global market trends.

. Visit for Financial message boards and gain clear and simple insights in the markets today.